Information you give to us is called “Customer Data” which is controlled by Allay Limited. The Customer Data we collect in order to provide our services may include:
- Your Name
- Contact Number
- Email Address
- IP address
- Date of Birth
- Banking provider, bank account information, advisor details
- Other information including information about your health or your personal finances
This list may not include all the information we require when providing our service/s.
The information we ask you for will relate to your specific enquiry and will only consist of the information we need to carry out our service. If you contact us other than via our website, we may keep a record of that correspondence and a copy of call recordings.
If you decide to use one of our claims management services, you will be provided with a Terms of Engagement along with details of our complaints procedure and how to cancel our service. You will also be able to access details of any regulator applicable to the service/s we provide. This information is provided before we provide our service to you.
We collect and process personal information from you at various stages of the claims process for reasons including answering your enquiries, ensuring that our website content is presented in the most effective manner for you and your computer, to notify you about changes to our websites, to provide you with specific advice, and to carry out our obligations from any contracts entered between you and us.