Still have questions?

Check out the answers to some of our most frequently asked questions.

My invoice is for a differing amount than I received

Included in your redress is 8% added interest. The Lender will deduct 20% tax from this 8%. You may be entitled to claim this tax back by contacting HMRC Income Tax enquires on 0300 200 3300. As per our Terms of Engagement, our invoice is based on the full gross redress amount awarded inclusive of the 8% added interest and before deduction of the 20% tax.

I have not yet received my refund

Some lenders pay directly into your bank account. Please check your account to see if payment has been issued. If you have not received your refund from the lender, please contact the lender directly to see why they have not issued the payment. Please note, some lenders require further information in order to issue payment such as proof of identity and/or acceptance forms which will need to be completed and returned to them directly. More information can be found on your award letter from the lender.

Who are Credit Resource Solutions (CRS)

CRS are a debt recovery business who have been appointed by Allay (UK) Ltd to collect outstanding fees owed to Allay (UK) Ltd. Credit Resource Solutions Registered office: 3rd Floor West, Bowling Mill, Dean Clough, Halifax, HX3 5AX Registered Number: 04690879, Registered in England and Wales Authorised and regulated by the Financial Conduct Authority, Authorisation Number: 626796

Why am I receiving communications when I have not received my redress from my lender?

The reason you are receiving communications is due to Allay being informed that a fee is due for the redress you have been awarded.  If you have not yet received your redress from the lender, please contact the lender directly to see why they have not issued the payment. Please note, some lenders require further information in order to issue payment such as proof of identity and/or acceptance forms which will need to be completed and returned to them directly. More information can be found on your award letter from the lender.