Still have questions?

Check out the answers to some of our most frequently asked questions.

Why am I receiving emails or texts about Legal UK Services Ltd.

Following the success of your previous PPI claims, a new ruling called Plevin means you could be entitled to more cash. Your previous refund may only have been a proportion of what you were entitled to and claiming the rest is simple! Allay (UK) has partnered with one of the leading Plevin solicitor firms; Legal UK Services Ltd. (LUKS), to help check for and claim your additional compensation.

Who are Legal UK Services Ltd

Legal UK Services Ltd (LUKS) are a firm of solicitors authorised and regulated by the Solicitors Regulation Authority (SRA) and their legal services under this agreement are regulated by the SRA. Their SRA number is 630831. Legal UK Services Ltd are financial mis-selling specialists, dedicated to helping clients with a wide range of compensation claims against leading financial services providers. Legal UK Services Ltd, Company Registered in England Number: 10087894. Registered Office: Unit 16 Edward Court Broadheath, Altrincham, WA14 5GL You can find out more about the SRA and view the professional rules which apply to them on the SRA website: www.sra.org.uk. Legal UK Services Ltd are Registered with the Information Commissioners Office under reference number: ZA684815

Who are The Digital DRA

The Digital DRA are a debt recovery business who have been appointed by Allay (UK) to collect outstanding fees owed to Allay (UK). The Digital DRA Ltd is registered in England and Wales, company number: 13264034. Registered office: Office 32, Elsie Whiteley Innovation Centre, Hopwood Lane, Halifax, HX1 5ER. Information Commissioners Office registration number: ZB048480. Authorised and regulated by the Financial Conduct Authority, Firm Reference Number: 949092.

My invoice is for a differing amount than I received

Included in your redress is 8% added interest. The Lender will deduct 20% tax from this 8%. You may be entitled to claim this tax back by contacting HMRC Income Tax enquires on 0300 200 3300. As per our Terms of Engagement, our invoice is based on the full gross redress amount awarded inclusive of the 8% added interest and before deduction of the 20% tax.

I have not yet received my refund

Some lenders pay directly into your bank account. Please check your account to see if payment has been issued. If you have not received your refund from the lender, please contact the lender directly to see why they have not issued the payment. Please note, some lenders require further information in order to issue payment such as proof of identity and/or acceptance forms which will need to be completed and returned to them directly. More information can be found on your award letter from the lender.

Who are Credit Resource Solutions (CRS)

CRS are a debt recovery business who have been appointed by Allay (UK) to collect outstanding fees owed to Allay (UK). Credit Resource Solutions Registered office: 3rd Floor West, Bowling Mill, Dean Clough, Halifax, HX3 5AX Registered Number: 04690879, Registered in England and Wales Authorised and regulated by the Financial Conduct Authority, Authorisation Number: 626796

Why am I receiving communications when I have not received my redress from my lender?

The reason you are receiving communications is due to Allay being informed that a fee is due for the redress you have been awarded.  If you have not yet received your redress from the lender, please contact the lender directly to see why they have not issued the payment. Please note, some lenders require further information in order to issue payment such as proof of identity and/or acceptance forms which will need to be completed and returned to them directly. More information can be found on your award letter from the lender.