1. Go with our friends at Phillipson Hardwick. Their fee will be the same as ours and moving to them is simple.
2. Pursue the claim(s) with the bank yourself, you might need the help of the Financial Ombudsman Service (FOS). There is no charge for this service, and you will need to represent yourself.
3. Use an alternative Claims Management Company. Locate one here: Register.fca.org.uk or sra.org.uk

Phillipson Hardwick Ltd is a limited company, registered in England and Wales, under registration number 11626146, registered office Imperial Court, Exchange Quay, Salford Quays, Salford M5 3EB, with ICO Registration Number ZA527169 and is authorised and regulated by the Solicitors Regulation Authority under SRA 656089

Should you wish to still have the convenience and assistance offered by a regulated Claims Management Company, a transition from Allay to the new CMC is necessary. In the event you decide not to move your claim to another CMC, then you will be required to contact each lender directly and follow their instructions on how to progress your claim.

No, as long as you fill in all of the necessary documentation and respond to any requests in a timely manner then you shouldn’t experience any delay in the claim process due to the transition.

The transfer to Phillipson Hardwick will occur on 1st April 2021 and you will hear from them shortly after that date. If your claim has an outcome before that date but after you have signed the Phillipson Hardwick paperwork, that claim will not need to be transferred.

Your Fee with Phillipson Hardwick will be exactly the same as your fee currently is with Allay.

As part of signing the Phillipson Hardwick documents, you will be authorising both companies to share any information they deem as relevant and necessary to progress your claim. This could include but not be limited to any information and document such as previous correspondence with a lender or your previously supplied answers to a claim questionnaire.