Allay Claims - Ongoing disruption, covid-19
Client Communication Friday 18th December 2020

Due to ongoing disruption caused by the Covid situation and exceptional Christmas postal volumes, Allay is aware of mail into our processing centre being delayed. Royal Mail have acknowledged there has been "greatly increased uptake of online Christmas shopping", driven "in no small part" by the lockdown.

Allay will do it's best to process mail received in a timely manner and respond to you in-line with our internal services standards.

PPI Deadline FAQs

Read the answers to some of our most asked PPI Deadline questions

What if the lender wants more information?

If the lender asks for further information from you after your complaint has been logged, please do your very best to provide the requested information to us as soon as possible to give your case the best chance of success.

What if my claim is rejected?

If your claim is rejected, our specialist team will evaluate the terms of the rejection. If we believe an appeal to the rejection should be made, your claim will be handed to the Financial Ombudsman Service (FOS) for further investigation.

What happens after the deadline?

The PPI deadline was for new complaints only. If your complaint has already been logged with your lender, we will continue to investigate to the fullest extent. We will send you updates on your claims where appropriate.

What if my pack was delayed in getting back to you?

We used our best endeavours to ensure that any signed documents received were submitted to the lender by the PPI deadline; however, we accept no liability for loss if, for any reason, your claim is not received by the lender in time.

What if I have missed the deadline?

Unfortunately, the deadline is absolute! No PPI Claims can be made after 29th August 2019.  

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