Help & FAQs
The Claim Process
How long will my PPI claim take?
Once your claim has been submitted, it can take up to 21 days to be acknowledged. A decision regarding your claim will then be made; this can take 8-16 weeks. Timescales can change due to the claim type, complexity of your case or the workload of the Lender. Should we not be satisfied with the final response given, we will elevate your case to the relevant regulator for that claim type, such as the Financial Ombudsman Service on your behalf. This will extend the length of your claim but will be at no cost to you.
Will making a claim cost me anything?
Allay operates entirely on a no win no fee basis. This means that if your claim is not successful, for whatever reason, then you will not pay a single penny. A fee is payable if a case is not pursued at the client’s request outside of the 14 day cooling off period. Should your claim be successful then Allay will invoice you for an agreed fee as a percentage of the compensation recovered. You do not pay us until you are paid, so you are never out of pocket.
Please see the Allay Service Charge and Important Information section on our Terms and Conditions page for more information about payment.