At Allay, we’re committed to delivering an excellent standard of service at all times. However, we understand that things can sometimes go wrong. We aim to handle all customer complaints promptly, fairly and professionally in accordance with our internal complaints procedures.
Due to the recent outbreak of the COVID-19 virus, we have taken the advice given by the Government to ensure the welfare and safety of our staff whilst maintaining an effective service to our clients. Where possible, our staff will be working from home, remotely, with the exception of our post room staff who will be working at a reduced capacity.
Allay’s intention is to operate the business as usual and to ensure that there is very little disruption in our service to our clients. If you have sent us a complaint by post, we may experience some delays in responding to this due to the reduced capacity in our post room. Alternatively, you can email our complaints team on firstname.lastname@example.org .
We thank you for your patience and understanding at this difficult time