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Job Vacancies

We are always looking for talented, ambitious, dedicated and hardworking people to join our team. We have over 200 staff in all kinds of roles across our North East and North West offices, all contributing towards our rapid growth and success.

We have a strong culture of promoting from within. We pride ourselves on developing your talent, ensuring you are given the opportunity to enhance your skills through internal and external training, development programmes and feedback.

If you want the opportunity to grow your own skills in line with the company growth, then look out for our current job vacancies.

Vacancies

Inbound Operative

Post Title: Inbound Operative

Responsible to:  Inbound Supervisor
Overall Objectives of the Post:

To deliver a consistently high level of customer service to both clients and customers via telephone and email. The primary objectives of this role is to ensure customer queries are resolved and to expedite the claim process.

Key Tasks of the Post:
Main Responsibilities

  • Responding to inbound calls from customers and/or clients
  • Dealing with email enquiries
  • Assigning tasks to the relevant parties further to actions raised by customers and/or clients
  • Maintaining full and accurate records on the in-house system
  • Making outbound calls to chase details from customers and/or lenders
  • Building and maintaining relationships with customers, lenders and colleagues alike
  • Taking a high volume of inbound calls and dealing with queries and resolve issues

The above list is not exhaustive and other duties may be attached to the post from time to time. Variation may also occur to the duties and responsibilities without changing the general character of the post.

Required Competencies

  • A breadth of experience in customer focused roles
  • Exceptional communication skills, both written and verbal
  • Proven ability to multi-task and manage a heavy workload
  • The ability to prioritize and organise your own time and tasks
  • Relationship building skills
  • General knowledge of standard Microsoft Office packages, including Excel, Outlook and Word
  • Please attach your CV

Case Handler

Post Title: Case Handler
Responsible to: Case Handler Supervisor
Overall Objectives of the Post:

To take ownership of cases allocated to you from inception to completion, providing a point of contact for customers for all queries and concerns during the lifecycle of their claim.

Key Tasks of the Post
Main Responsibilities

  • Calling clients on a daily basis to submit their claims
  • Providing a first class, personalised service to customers
  • Responding to customer queries
  • Processing post
  • Updating case files as necessary on the in-house database
  • Liaising with lenders on behalf of customers
  • Pro-actively providing regular updates to customers on the status of their claim(s)
  • Prioritising own case load
  • Managing time to meet demands of the business
  • Change the status of the claim in accordance with the progression

The above list is not exhaustive and other duties may be attached to the post from time to time. Variation may also occur to the duties and responsibilities without changing the general character of the post.

Required Competencies

  • A breadth of experience in customer focused roles
  • Exceptional communication skills, both written and verbal
  • Proven ability to multi-task and manage a heavy workload
  • The ability to prioritize and organise your own time and tasks
  • Relationship building skills
  • General knowledge of standard Microsoft Office packages, including Excel, Outlook and Word
  • Please attach your CV