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Job Vacancies

We are always looking for talented, ambitious, dedicated and hardworking people to join our team. We have over 200 staff in all kinds of roles across our North East, North West and South West offices, all contributing towards our rapid growth and success.

We have a strong culture of promoting from within. We pride ourselves on developing your talent, ensuring you are given the opportunity to enhance your skills through internal and external training, development programmes and feedback.

If you want the opportunity to grow your own skills in line with the company growth, then look out for our current job vacancies.

Vacancies

PPI Inbound Operative

To deliver a consistently high level of customer service to both clients and customers via telephone and email. The primary objectives of this role are to ensure customer queries are resolved and to expedite the claim process.

Main responsibilities:

  • Responding to inbound calls from customers and/or clients.
  • Dealing with email enquiries.
  • Assigning tasks to the relevant parties further to actions raised by customers and/or clients.
  • Maintaining full and accurate records on the in-house system.
  • Making outbound calls to chase details from customers and/or lenders.
  • Building and maintaining relationships with customers, lenders and colleagues alike.

Specific Responsibilities

  • You will receive a high volume of inbound calls on a daily basis which you will need to take ownership of and investigate/resolve as appropriate.
  • In addition to inbound calls, you will be first point of contact for inbound email enquiries from the website which you will then have to investigate/resolve as appropriate.
  • In dealing with queries as above, you may need to pass them along to colleagues for action if/when necessary to resolve the query.
  • Any and all action taken in relation to a customer’s claim must be logged on CMS (Customer Management System) so that colleagues can access the notes when speaking with the customer at a later date.
  • You will be required to take part in various campaigns on a daily basis which will involve a mixture of chase-up action, i.e. contacting customers for further details in relation to their claim, chasing customers for payment or contacting lenders to check on the progress of a claim.
  • It is an integral element of the role that you build effective working relationships with colleagues, clients and customers alike in order to make the process as smooth as possible for the customer.

The above list is not exhaustive and other duties may be attached to the post from time to time. Variation may also occur to the duties and responsibilities without changing the general character of the post.

Required Competencies

  • A breadth of experience in customer focused roles
  • Exceptional communication skills, both written and verbal
  • Proven ability to multi-task and manage a heavy workload
  • The ability to prioritize and organise your own time and tasks
  • Relationship building skills
  • General knowledge of standard Microsoft Office packages, including Excel, Outlook and Word
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Outbound Sales Advisor

Location: Haydock

Our company requires self-motivated, hardworking Sales Advisors to join our expanding Sales Department. Our advisors dial out to clients to identify potential claims for miss-sold financial packages and help to start the process of exploring whether any potential compensation is due. Our sales team are expected to generate quality sales whilst delivering a fantastic customer experience throughout the contact with Allay. As we are a regulated company, we expect our employees to display attention to detail and have the ability to deliver the sales message in a compliant and quality focussed way. Full training is provided along with attractive working hours and a competitive commission scheme.

Main responsibilities

  • Achieving sales, quality and compliance goals.
  • Building rapport with clients to deliver a fantastic customer experience.
  • Adhering to the Claims Management Regulator standards.
  • Listening and responding to customer queries to ensure they receive accurate information.
  • Actively participating in team meetings and coaching sessions.
  • Adhering to all company standards and professional behaviours at all times when representing Allay.

The above list is not exhaustive and other duties may be attached to the post from time to time. Variation may also occur to the duties and responsibilities without changing the general character of the post.

Required Competencies

  • Experience in Sales.
  • Exceptional communication skills, both written and verbal.
  • Proven ability to multi-task and manage a heavy workload.
  • The ability to prioritize and organise your own time and tasks.
  • Relationship building skills.
  • General knowledge of standard Microsoft Office packages, including Excel, Outlook and Word.
  • An impeccable work ethic.
  • A real passion for service and customers.
  • The ability to listen and learn, working as part of a team.
  • Ability to create an interest, explain features and benefits and the skills to be able to close a sale.

Desired Competencies

  • 1 year Telesales Experience
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Case Handler

Post Title: Case Handler
Responsible to: Case Handler Supervisor
Overall Objectives of the Post:

To take ownership of cases allocated to you from inception to completion, providing a point of contact for customers for all queries and concerns during the lifecycle of their claim.

Key Tasks of the Post
Main Responsibilities

  • Calling clients on a daily basis to submit their claims
  • Providing a first class, personalised service to customers
  • Responding to customer queries
  • Processing post
  • Updating case files as necessary on the in-house database
  • Liaising with lenders on behalf of customers
  • Pro-actively providing regular updates to customers on the status of their claim(s)
  • Prioritising own case load
  • Managing time to meet demands of the business
  • Change the status of the claim in accordance with the progression

The above list is not exhaustive and other duties may be attached to the post from time to time. Variation may also occur to the duties and responsibilities without changing the general character of the post.

Required Competencies

  • A breadth of experience in customer focused roles
  • Exceptional communication skills, both written and verbal
  • Proven ability to multi-task and manage a heavy workload
  • The ability to prioritize and organise your own time and tasks
  • Relationship building skills
  • General knowledge of standard Microsoft Office packages, including Excel, Outlook and Word
  • Drop files here or

DSAR Administrator

Post Title: DSAR Administrator
Responsible to: DSAR Manager

  • Verify DSAR Letters of authority are valid and all client details are updated.
  • Complete outbound DSAR’s for specific lenders, this includes creating spreadsheets, manipulating data, compiling emails and combining PDF’s.
  • Updating Outbound DSAR figures daily.
  • Acknowledge and investigate queries received internally by colleagues or by the lenders, resolving any issues to the best of your ability.
  • To identify any flaws within the process and look for ways that we can improve the overall quality and efficiency. 
  • To be able to work under pressure and to strict daily deadlines.
  • Good knowledge of Excel is not essential, but desired. Full training will be provided.
  • To ensure all client DSAR requests are sent out on time by close of business.

The above list is not exhaustive and other duties may be attached to the post from time to time. Variation may also occur to the duties and responsibilities without changing the general character of the post.

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Data Analyst

Post Title: Data Analyst

Summary
The data analyst will be responsible for importing, transforming, validating or modelling data with the purpose of understanding or drawing conclusions from the data in order to drive clinical and operational decision-making within the department of Allay. Working as an important part of the team, you will be responsible for ensuring the successful implementation of the system, understanding how data flows across the system, ensuring all data required is communicated, collated, cleansed and uploaded in accordance with the project plans.

In addition, you will manage the BI reporting requirements ensuring all reports are in place, developing reports using the BI tool and training end users to create dashboards and use reports.

  • Analysis of current state of data and documents.
  • Pre-cleansing and preparation, to minimize data migration burden and business disruption.
  • Extract data from within the business (assessing various sources) and cleanse
  • Extract of unstructured data (e.g. contained within documents), and convert to structured data ready for migration.
  • Transform data as necessary
  • Identify and implement processes of cleaning and preparation to enable swift repetition.
  • Review of data with relevant business representations and validate prior to upload.
  • Develop policy and plans to ensure that the organisation continues to actively manager their product related information.

The above list is not exhaustive and other duties may be attached to the post from time to time. Variation may also occur to the duties and responsibilities without changing the general character of the post.

Required Competencies

  • Data analysts work with large amounts of data: facts, figures and number crunching
  • You must communicate well with team members and ancillary resources
  • The conclusions drawn from this data analysis will drive critical departmental initiatives. Accuracy and attention to detail are paramount
  • Understanding of basic statistical methods.
  • This role requires an understanding of programming logic, although no experience with a specific programming language is required.

Person Specification

  • Within this job role you have to be self-motivated.
  • Must have both verbal and written strong communication skills.
  • Be able to plan and organise.
  • Have strong problem solving and investigation skills.
  • Have strong analytical and interpretative skills
  • Experience of producing complex and detailed data analysis to a non-technical audience.

Technical Skills

  • Advanced Excel skills for data manipulation and reporting with working knowledge of pivot tables, lookups, sumproducts and sumifs.
  • Experience of delivery SSRS Reporting and managing Data Libraries.
  • Experience of managing Infoview and Business Objects reports and universes.
  • Experience of utilising SharePoint Reporting tools.

Experience Required

  • Good understanding of product related information and how it is used by Engineering, Manufacturing, Research and Development (or similar) companies.
  • Proficient in: SQL, ELT tools, Microsoft Excel, Microsoft Access duplication tools and technologies.
  • Flexible enough to work to altering deadlines and priorities as required.
  • Ability to deliver under pressure
  • Ability to communicate with key business stakeholders to validate and agree data
  • Enthusiastic to make a difference and to improve data quality/accuracy.

The successful candidate will also have the following:

  • Proven data extract and manipulation ability
  • Proven data quality improvement within previous role
  • Experience of successful migration and transformation
  • The position is based in Newcastle City Centre
  • We have the added perks of : Perkbox, Westfield health care, childcare vouchers, 20 days annual leave + bank holidays.
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