Packaged Bank Accounts (PBA)

Thousands of people in the UK have fallen victim to the mis-selling of Packaged Bank Accounts  (PBA).

What is a Packaged Bank Account?

A Packaged Bank Account (PBA) is a bank account that offers various benefits, such as car breakdown cover, mobile phone insurance and travel insurance, in return for a monthly fee. Many bank customers were pressured into taking out a PBA even if it was unsuitable, unnecessary or unwanted. It’s thought that as many as 1 in 3 people in the UK today are due a PBA refund – could you be one of them?

Allay Claims Ltd is a claims management company, We are authorised and regulated by the Financial Conduct Authority FRN: 838865. You do not need to use a claims management company to pursue your claim. You can make a complaint to your lender direct, to the Financial Ombudsman Service or the Financial Services Compensation Scheme yourself for free

To find out if you could be eligible for a Packaged Bank Account payout, simply fill out our quick and easy form below…

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Still have questions?

Read the answers to some of our most asked questions below.

What is a Packaged Bank Account (PBA)?

Packaged Bank Accounts (also known as Added Value Accounts or Premium Accounts) are current accounts that have a set monthly charge for additional benefits such as mobile phone insurance, car breakdown cover, gadget insurance and extended warranties. The account fees vary in price from around £6 to £35.

How do I know if I have a PBA?

In most instances, people who have a PBA will have been sold the account either over the phone, on the internet or in their high-street branch. However, on some occasions, bank accounts have been upgraded to a PBA without the client’s knowledge. To find out if you have a PBA, check your bank statement for a set amount leaving your account on a monthly basis.

How are PBAs mis-sold?

Whilst there are some PBA’s that have been correctly sold, there are many reasons why one may have been mis-sold. For example:
  • You weren’t eligible for the products being offered e.g. there were age or medical restrictions for some of the insurance policies that were not explained at the time of purchase.
  • You already had cover elsewhere e.g. you may be covered under a work policy or a personal policy purchased before the PBA.
  • You were told that you needed to upgrade your account in order to qualify for a loan or overdraft application.
  • You may not have been made aware that a free current account alternative was available.