Fintech Firm Launches Revolutionary New Software In The Flight Delay Compensation Space - Allay
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20 June 2017

Fintech Firm Launches Revolutionary New Software In The Flight Delay Compensation Space

The company behind flight delay compensation app airFair has developed an advanced claims management platform to change the face of the compensation industry.

Fintech specialists Allay have launched the new software, known as FlightDeck, to quicken the claims process for both operators and consumers on a global scale.

Created in-house by Allay’s development experts, FlightDeck uses cutting-edge technology to automatically validate a claim by filtering, reducing admin needs and requirements.

The innovative platform will spearhead airFair’s claims approach, having been built into the airFair website and app, and in an industry first is set to be made available to help third party organisations work more effectively.

Travel industry professionals including airlines could save time with FlightDeck as the software has the ability to process claims with greater efficiency, developed to handle an unlimited number of enquiries.

In time, businesses including travel agents and flight booking websites could begin to offer a flight delay compensation service to its customers by using FlightDeck.

New benefits to consumers looking to investigate a flight delay claim with airFair range from the quickened process; as version one of FlightDeck is increasingly user-friendly with multilingual support available, allowing consumers to investigate a claim wherever they are in the world; as well as keep up to date with the status of a claim, right through to when payment is made.

With the airFair app, the first of its kind in the UK which is available for free on iOS and Android, passengers can check whether they are eligible for compensation for any flight delayed for more than three hours within the EU in the past six years.

Consumers only need their booking reference or flight number to launch a claim, but even without that information, a check can be made using a departure date and destination airport, from as early as in the departure lounge.

Steven Bell, managing director of Allay, said: “Since entering the flight delay compensation space our development team has been building FlightDeck to revolutionise the marketplace. We believe that FlightDeck is the most advanced software of its kind out there at the moment, as it has the ability to dramatically streamline the claims process both internally and for consumers.

“While the new software will greatly benefit airFair in handling a larger scale of claims, saving time and improving the customer journey, we also believe it has massive potential to help airlines and other businesses in the travel industry.

“We have ambitious plans for the future of FlightDeck and its presence in the industry with a vision of sharing this one-of-a-kind technology which we have developed. At Allay we are constantly working on new and existing software and are already underway with version two of the platform.”

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