Help & FAQs
How could I have been mis-sold a timeshare re-sale and/or holiday club membership scheme?
We find that most of our clients were mis-sold a timeshare re-sale by being approached abroad by a company offering to sell the timeshare on for them for an upfront fee. However, the company then disappears but the client still gets maintenance fees from the timeshare showing that it has not been taken over.
We find that most of our clients were mis-sold a holiday club membership scheme by being approached by a representative of a company and being invited to a presentation. The company will then offer the client discounted holidays and exclusive holidays if they take out a membership for an upfront fee. Once the client has paid the fee, the company will disappear or the holidays will not be what was described; they will likely be of poor quality or not cheaper than others on the market.
The above are just examples of scenarios. If you feel that you have been mis-sold a timeshare re-sale and/or holiday club membership scheme, please contact us and we will be able to advise you further.
Why do I need to have paid on a credit card or by a loan?
In order to process your claim, we need you to have paid for all or part of the scheme with a credit card or a loan. This means that we are then able to claim under Section 75 of the Consumer Credit Act. If you have only paid for part of the scheme with a loan/credit card, don’t worry as we still claim for the full amount you paid under the contract as long as you have evidence of the remaining payment(s).