Help & FAQs
I want to contact you from my mobile, what number is best to use?
You can contact your case handler directly. If you check any correspondence from them, you will find their direct local rate line – this will begin with 0191. Alternatively, please use 0191 462 0000, which will take you through to our main line.
What are your opening hours?
We are open Monday to Friday 9am – 6pm.*
*We do have staff members who occasionally work overtime, which can range from 08:00 until 20:00 Monday to Saturday.