About Us - Allay
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About Us

Ethos and Company Vision

Allay is a local, technology-driven company, based in Newcastle upon Tyne, which specialises in financial mis-selling.

We began by working to get our clients refunds for mis-sold PPI. Today, we work across a range of sectors including PBA (Packaged Bank Accounts), mis-sold timeshare and holiday membership schemes, mis-sold solar panels and delayed flight compensation.

Our ultimate company vision is to bring app-based automation to the consumer compensation industry, making it as easy as possible for our clients to claim what is rightfully theirs.

The main elements of our ethos include all of the following:

Our clients trust us to deliver

In a recent survey, over 95% of clients who dealt with us were 'happy with the outcome'. This figure includes customers who were unsuccessful in their claim.

Efficient customer service

We have the knowledge and technology to efficiently deal with your claim.

Dedicated to reducing hassle

We are a business who likes to keep things simple for our clients. You give us the information and we'll do the rest.

Our experts know if you have a valid claim

We have spent the best part of a decade working with banks to win refunds for our clients.

Our communication is swift and straightforward

Our clients tell us that one of our strengths is timely and straightforward communication.

Finance people who understand finance

Our founders, and many of our staff, come from a financial services background. We therefore understand how the banks work. Put simply: we deal with the financial institutions on their own terms.

A Transparent, Ethical Brand.

We are well aware our industry is a mixed bag, which makes us all the more determined to stand apart and live by our values and high standards. We are a member of the Alliance of Claims Companies, who work to promote best practice and excellent customer service across the claims management sector and to ensure consumers receive refunds where they have been let down or mis-sold by their bank, lender or service provider.

We also specialise in providing bespoke, outsourced business solutions to a variety of sectors. We have developed software based processes that are designed to speed up existing manually operated systems.

We have developed our systems in house and they can be used across all claims processes, as well as many other products and services.