Check for PPI

Job Vacancies

We are always looking for talented, ambitious, dedicated and hardworking people to join our team. We have over 200 staff in all kinds of roles across our North East, North West and South West offices, all contributing towards our rapid growth and success.

We have a strong culture of promoting from within. We pride ourselves on developing your talent, ensuring you are given the opportunity to enhance your skills through internal and external training, development programmes and feedback.

If you want the opportunity to grow your own skills in line with the company growth, then look out for our current job vacancies.

Vacancies

PPI Case Handler

To take ownership of individual cases allocated to you from inception to completion, providing a single point of contact for customers for all queries and concerns during the lifecycle of their claim.

Main responsibilities:

  • Providing a first class, personalized service to customers.
  • Responding to customer queries.
  • Processing daily post.
  • Updating case files as necessary on the in-house database.
  • Adding new claims to the system.
  • Liaising with lenders on behalf of customers.
  • Pro-actively providing regular updates to customers on the status of their claim(s)
  • Prioritising own case load.
  • Managing time to meet demands of the business.

Specific responsibilities:

  • To do this, you will take ownership of all claims allocated to you and thereafter you will be the first point of contact for all correspondence and queries relating to that claim, which may include queries from the customer, lender of colleagues within the business.
  • You will deal with inbound calls from customers and make outbound calls where customers have left voicemail messages or raised queries via the website. In order to respond to queries you may be required to investigate prior to contacting the customer. Contact may be via telephone or email depending on their preference.
  • You will receive a selection of scanned and paper copies of post each day which you will be required to deal with on the same day. The post will include various letters from lenders in relation to your claims and various letters from customers in relation to same.
  • As progress is made on each case, the status will need to be changed in accordance so that customers can see where their case is in the claim process via the on-line portal. Colleagues will also access your cases for a variety of reasons and it is essential that this information is always up-to-date and that comprehensive notes are made for every action you take in relation to a claim.
  • You may be required to add new claims to the in-house system if:

    • One of your customers has a new claim they would like us to process on their behalf.
    • You are allocated a new case which has not yet been uploaded onto the system.
  • Once a customer has signed a contract giving us authority to act on their behalf, you will then make all further contact with the lender to process their claim.
  • You will contact your customers with updates as/when necessary in relation to progress you are making on their claim. This can be done via telephone or email depending on their preference.
  • You must be able to work independently and manage your workload to ensure that tasks are completed in good time.
  • As above, you must manage your time effectively to ensure that you are able to manage a heavy workload without missing deadlines or leaving incomplete actions.

The above list is not exhaustive and other duties may be attached to the post from time to time. Variation may also occur to the duties and responsibilities without changing the general character
of the post.

Required Competencies

  • A breadth of experience in customer focused roles
  • Exceptional communication skills, both written and verbal
  • Proven ability to multi-task and manage a heavy workload
  • The ability to prioritize and organise your own time and tasks
  • Relationship building skills
  • General knowledge of standard Microsoft Office packages, including Excel, Outlook and Word
  • Drop files here or

PPI Inbound Operative

To deliver a consistently high level of customer service to both clients and customers via telephone and email. The primary objectives of this role are to ensure customer queries are resolved and to expedite the claim process.

Main responsibilities:

  • Responding to inbound calls from customers and/or clients.
  • Dealing with email enquiries.
  • Assigning tasks to the relevant parties further to actions raised by customers and/or clients.
  • Maintaining full and accurate records on the in-house system.
  • Making outbound calls to chase details from customers and/or lenders.
  • Building and maintaining relationships with customers, lenders and colleagues alike.

Specific Responsibilities

  • You will receive a high volume of inbound calls on a daily basis which you will need to take ownership of and investigate/resolve as appropriate.
  • In addition to inbound calls, you will be first point of contact for inbound email enquiries from the website which you will then have to investigate/resolve as appropriate.
  • In dealing with queries as above, you may need to pass them along to colleagues for action if/when necessary to resolve the query.
  • Any and all action taken in relation to a customer’s claim must be logged on CMS (Customer Management System) so that colleagues can access the notes when speaking with the customer at a later date.
  • You will be required to take part in various campaigns on a daily basis which will involve a mixture of chase-up action, i.e. contacting customers for further details in relation to their claim, chasing customers for payment or contacting lenders to check on the progress of a claim.
  • It is an integral element of the role that you build effective working relationships with colleagues, clients and customers alike in order to make the process as smooth as possible for the customer.

The above list is not exhaustive and other duties may be attached to the post from time to time. Variation may also occur to the duties and responsibilities without changing the general character of the post.

Required Competencies

  • A breadth of experience in customer focused roles
  • Exceptional communication skills, both written and verbal
  • Proven ability to multi-task and manage a heavy workload
  • The ability to prioritize and organise your own time and tasks
  • Relationship building skills
  • General knowledge of standard Microsoft Office packages, including Excel, Outlook and Word
  • Drop files here or

Outbound Sales Advisor

Our company requires self-motivated, hardworking Sales Advisors to join our expanding Sales Department. Our advisors dial out to clients to identify potential claims for miss-sold financial packages and help to start the process of exploring whether any potential compensation is due. Our sales team are expected to generate quality sales whilst delivering a fantastic customer experience throughout the contact with Allay. As we are a regulated company, we expect our employees to display attention to detail and have the ability to deliver the sales message in a compliant and quality focussed way. Full training is provided along with attractive working hours and a competitive commission scheme.

Main responsibilities

  • Achieving sales, quality and compliance goals.
  • Building rapport with clients to deliver a fantastic customer experience.
  • Adhering to the Claims Management Regulator standards.
  • Listening and responding to customer queries to ensure they receive accurate information.
  • Actively participating in team meetings and coaching sessions.
  • Adhering to all company standards and professional behaviours at all times when representing Allay.

The above list is not exhaustive and other duties may be attached to the post from time to time. Variation may also occur to the duties and responsibilities without changing the general character of the post.

Required Competencies

  • Experience in Sales.
  • Exceptional communication skills, both written and verbal.
  • Proven ability to multi-task and manage a heavy workload.
  • The ability to prioritize and organise your own time and tasks.
  • Relationship building skills.
  • General knowledge of standard Microsoft Office packages, including Excel, Outlook and Word.
  • An impeccable work ethic.
  • A real passion for service and customers.
  • The ability to listen and learn, working as part of a team.
  • Ability to create an interest, explain features and benefits and the skills to be able to close a sale.

Desired Competencies

  • 1 year Telesales Experience
  • Drop files here or

Invoicing Administrator

Post Title: Invoicing Administrator
Responsible to: Invoicing Team Leader

Overall Objectives of the Post:
The Invoicing Administrator will hold a very responsible position within the company. The team is responsible for ensuring the quality assurance, consistency and accuracy as you will be validating cases referred for legal action, and you will maintain a solid record of cases by working with the service areas in relating to documentation and processes.

Key Tasks of the Post:

  • Invoicing process
  • Deal with email/online enquiries
  • Assign tasks to the relevant parties further to action raised by team member
  • Review any outstanding accounts related mail
  • Action all accounts related letters
  • Ensure all invoices are actioned correctly, produce them daily in a timely manner and distribute to the relevant parties

The above list is not exhaustive and other duties may be attached to the post from time to time. Variation may also occur to the duties and responsibilities without changing the general character of the post.

Required Competencies

  • A breadth of experience in customer focused roles
  • Exceptional communication skills, both written and verbal
  • Proven ability to multi-task and manage a heavy workload
  • Relationship building skills
  • General knowledge of standard Microsoft Office packages, including Excel, Outlook and Word
  • Drop files here or

Lender Support Outbound

Post Title:   DSAR Outbound
Responsible to: DSAR Manager

Main Responsibilities

  • Verify DSAR Letters of authority are valid and all client details are updated.
  • Complete outbound DSAR’s for specific lenders, this includes creating spreadsheets, manipulating data, compiling emails and combining PDF’s.
  • Updating Outbound DSAR figures daily.
  • Acknowledge and investigate queries received internally by colleagues or by the lenders, resolving any issues to the best of your ability.
  • To identify any flaws within the process and look for ways that we can improve the overall quality and efficiency.
  • To be able to work under pressure and to strict daily deadlines.
  • Good knowledge of Excel is not essential, but desired. Full training will be provided.
  • To ensure all client DSAR requests are sent out on time by close of business.

The above list is not exhaustive and other duties may be attached to the post from time to time. Variation may also occur to the duties and responsibilities without changing the general character of the post.

  • Drop files here or

Sales Advisor

Post Title:  Outbound Sales Advisor

Responsible to: Sales Manager

Overall Objectives of the Post:
Our company requires self-motivated, hardworking Sales Advisors to join our expanding Sales Department. Our Advisors dial out to clients to identify potential claims for miss-sold financial packages and help to start the process of exploring whether any potential compensation is due. Our sales team are expected to generate quality sales whilst delivering a fantastic customer experience throughout the contact with Allay.

Key Tasks of the Post:
Main Responsibilities

  • Achieving sales, quality and compliance goals
  • Build rapport with clients to deliver a fantastic customer experience
  • Adhere to the Claims Management Regulator standards
  • Listening to and responding to customer queries to ensure they receive accurate information
  • Active participation in team meetings and coaching sessions
  • Adhere to all company standards and behave professionally always when representing Allay

The above list is not exhaustive and other duties may be attached to the post from time to time. Variation may also occur to the duties and responsibilities without changing the general character of the post.

Required Competencies

  • Experience of Sales
  • Exceptional communication skills, both written and verbal
  • Proven ability to multi-task and manage a heavy workload
  • Ability to create an interest, explain features and benefits and close and sale

Desired Competencies

  • 1 year Telesales Experience
  • Drop files here or

Inbound Operative

Post Title: Inbound Operative

Responsible to:  Inbound Supervisor
Overall Objectives of the Post:

To deliver a consistently high level of customer service to both clients and customers via telephone and email. The primary objectives of this role is to ensure customer queries are resolved and to expedite the claim process.

Key Tasks of the Post:
Main Responsibilities

  • Responding to inbound calls from customers and/or clients
  • Dealing with email enquiries
  • Assigning tasks to the relevant parties further to actions raised by customers and/or clients
  • Maintaining full and accurate records on the in-house system
  • Making outbound calls to chase details from customers and/or lenders
  • Building and maintaining relationships with customers, lenders and colleagues alike
  • Taking a high volume of inbound calls and dealing with queries and resolve issues

The above list is not exhaustive and other duties may be attached to the post from time to time. Variation may also occur to the duties and responsibilities without changing the general character of the post.

Required Competencies

  • A breadth of experience in customer focused roles
  • Exceptional communication skills, both written and verbal
  • Proven ability to multi-task and manage a heavy workload
  • The ability to prioritize and organise your own time and tasks
  • Relationship building skills
  • General knowledge of standard Microsoft Office packages, including Excel, Outlook and Word
  • Drop files here or

Case Handler

Post Title: Case Handler
Responsible to: Customer Service Manager
Overall Objectives of the Post:

To take ownership of cases allocated to you from inception to completion, providing a point of contact for customers for all queries and concerns during the lifecycle of their claim.

Key Tasks of the Post
Main Responsibilities

  • Calling clients on a daily basis to submit their claims
  • Providing a first class, personalised service to customers
  • Responding to customer queries
  • Processing post
  • Updating case files as necessary on the in-house database
  • Liaising with lenders on behalf of customers
  • Pro-actively providing regular updates to customers on the status of their claim(s)
  • Prioritising own case load
  • Managing time to meet demands of the business
  • Change the status of the claim in accordance with the progression

The above list is not exhaustive and other duties may be attached to the post from time to time. Variation may also occur to the duties and responsibilities without changing the general character of the post.

Required Competencies

  • A breadth of experience in customer focused roles
  • Exceptional communication skills, both written and verbal
  • Proven ability to multi-task and manage a heavy workload
  • The ability to prioritize and organise your own time and tasks
  • Relationship building skills
  • General knowledge of standard Microsoft Office packages, including Excel, Outlook and Word
  • Drop files here or